Shipping Policy
At Ethrivaa, we ensure a smooth and hassle-free delivery experience for all our customers. Below are the details of our shipping policy to help you understand the process better:
Shipping Locations
- We currently deliver across India.
- For international shipping, please contact us at email address before placing an order.
Shipping Charges
- Standard Shipping: Free shipping across the India
Order Processing Time
- Orders are typically processed within 3-7 business days (excluding weekends and public holidays).
- Once your order is processed and dispatched, you will receive a confirmation email or SMS with tracking details.
Delivery Time
- Metro Cities: Delivery within 3-5 business days.
- Non-Metro Cities and Remote Areas: Delivery within 5-7 business days.
- Delivery timelines may vary due to unforeseen circumstances like weather, strikes, or other logistical issues.
Order Tracking
- You can track your order using the tracking number provided in your confirmation email or SMS.
- If you do not receive tracking details within 3 business days, please contact us at email address or call/WhatsApp us on +91 797631436 (Monday to Saturday, 11:00 am to 6:00 pm).
Important Information
- Please ensure that the shipping address and contact information provided are accurate and complete to avoid delivery delays.
- If the delivery address is incorrect or incomplete, additional charges may apply for re-shipping the order.
- In case of failed delivery due to the recipient’s unavailability, our courier partner will attempt delivery again as per their policy.
Damaged or Missing Items
- If you receive a damaged product or your order is incomplete, report it to us within 48 hours of delivery by emailing email address or contacting us on +91 797631436.
Special Notes
- During sales or festive seasons, shipping and delivery may take longer due to high demand.
- We do not take responsibility for delays caused by external factors, such as natural disasters or courier issues.